First class support

Our mission is to ensure that complex mobile technology is simple and accessible to you as a partner and your end user. Our team works passionately to implement and maintain our solutions-which ensure that devices anywhere in the world are connected to the Internet. Nowhere else will you benefit from highly specialized knowledge about 4G/5G mobile Internet solutions, IoT networks and critical communications. This sounds expensive, but at Capestone you benefit from Premium Support included with the purchase of all our solutions. If you require even more customization, support on premise/remotely by one of our Executive Engineers, we offer Capestone Priority. This add-on provides Support at the highest level with the highest priority. How about outsourcing the fleet configuration of your routers to Capestone engineers. Capestone Priority also offers you the opportunity to purchase additional services at very low cost compared to standard services. Learn more about our Premium Support and our Priority Pack.

Priority Packs
support
SLA Capestone

Capestone Premium Support

Always FREE included in our product portfolio.

Contact & Response

  • Support department with Specialists who will speak to you directly
  • Response time: 1 business day
  • Contact by e-mail | by phone

RMA

Handling RMA according to manufacturer

Capestone Priority Pack

Contact & Response

  • Dedicated Customer Success Manager
  • Executive Engineer
  • Response time: 2 hours
  • Remote support available via AnyDesk
  • Dedicated email address: priority@capestone.com

RMA

Comparable loan device upon RMA registration

Device Configuration

  • Configuring the APN in the router
  • Installing the SIM card if ordered from Capestone
  • Setting up one or more SSIDs and WiFi networks
  • Configuring the security policy
  • LAN/WAN settings
  • Setting a data cap in the router
  • Setting a data cap in the SIM management portal
  • Full custom configuration
  • Adjusting router configuration after implementation
  • Adjusting SIM configuration after implementation
  • Adjusting alerts, triggers & data caps in router management
  • Adjusting alerts, triggers & data caps in SIM management
  • Firmware upgrades on request

Contact our experts!

Direct contact

Capestone bv
Nieuwenhuizenweg 3
2314 XP Leiden
Nederland