{"id":69081,"date":"2024-06-10T12:08:17","date_gmt":"2024-06-10T12:08:17","guid":{"rendered":"https:\/\/www.capestone.com\/capestone-priority-packs\/"},"modified":"2026-06-04T09:52:53","modified_gmt":"2026-06-04T09:52:53","slug":"capestone-priority-packs","status":"publish","type":"page","link":"https:\/\/capestone.teamcreative.cloud\/en\/capestone-priority-packs\/","title":{"rendered":"Capestone Priority Packs"},"content":{"rendered":"<!-- acf\/basic-text-media -->\n\n<div class=\"content100 basic-text-media100 bg-gray full-width\">\n    <div class=\"content basic-text-media media-right \">\n\n        <div class=\"txt-holder wysiwyg \">\n            <h2>First class support<\/h2>\n<p><span class=\"fontstyle0\">Our mission is to ensure that complex mobile technology is simple and accessible to you as a partner and your end user. Our team works passionately to implement and maintain our solutions-which ensure that devices anywhere in the world are connected to the Internet.  <\/span><span class=\"fontstyle2\">Nowhere else will you benefit from highly specialized knowledge about 4G\/5G mobile Internet solutions, IoT networks and critical communications. This sounds expensive, but at Capestone you benefit from Premium Support included with the purchase of all our solutions. If you require even more customization, support on premise\/remotely by one of our Executive Engineers, we offer Capestone Priority. This add-on provides Support at the highest level with the highest priority. How about outsourcing the fleet configuration of your routers to Capestone engineers. Capestone Priority also offers you the opportunity to purchase additional services at very low cost compared to standard services. Learn more about our Premium Support and our Priority Pack.  <\/span><\/p>\n            <a href=\"https:\/\/www.capestone.com\/product-categorie\/value-added-services\/priority-support\/\" class=\"btn-full-orange\" title=\"Priority Packs\">Priority Packs<\/a>        <\/div>\n        \n        <div class=\"img-holder\">\n            <img src='https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support.jpg' srcset='https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support.jpg 1765w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-600x150.jpg 600w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-300x75.jpg 300w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-1024x256.jpg 1024w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-768x192.jpg 768w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-1536x384.jpg 1536w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-1360x340.jpg 1360w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-680x170.jpg 680w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-454x113.jpg 454w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/support-340x85.jpg 340w' sizes=\"auto, 100vw\" loading='lazy' width='1765' height='441' alt='support' >        <\/div>\n        \n    <\/div>\n<\/div>\n\n<!-- acf\/basic-text-text -->\n\n<div class=\"content100 basic-text-text100 bg-image\">\n    \n    <img src='https:\/\/capestone.teamcreative.cloud\/media\/2021\/08\/service-620x349-1.jpg' srcset='https:\/\/capestone.teamcreative.cloud\/media\/2021\/08\/service-620x349-1.jpg 620w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/08\/service-620x349-1-600x338.jpg 600w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/08\/service-620x349-1-300x169.jpg 300w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/08\/service-620x349-1-454x256.jpg 454w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/08\/service-620x349-1-340x191.jpg 340w' sizes=\"auto, 100vw\" loading='lazy' width='620' height='349' alt='SLA Capestone' class='background-img'>\n    <div class=\"content basic-text-text\">\n\n                \n        <div class=\"txt-holder left wysiwyg diapositive\">\n            <h2><span class=\"fontstyle0\">Capestone <\/span><span class=\"fontstyle0\">Premium Support<br \/>\n<\/span><\/h2>\n<p><span class=\"fontstyle2\">Always <\/span><span class=\"fontstyle0\">FREE <\/span><span class=\"fontstyle2\">included in our product portfolio. <\/span><\/p>\n<h2>Contact &amp; Response<\/h2>\n<ul>\n<li><span class=\"fontstyle0\">Support department with Specialists who will speak to you directly<\/span><\/li>\n<li><span class=\"fontstyle0\">Response time: 1 business day<\/span><\/li>\n<li><span class=\"fontstyle0\">Contact by e-mail | by phone<\/span><\/li>\n<\/ul>\n<h3>RMA<\/h3>\n<p><span class=\"fontstyle0\">Handling RMA according to manufacturer<\/span><\/p>\n        <\/div>\n        \n        <div class=\"txt-holder right wysiwyg diapositive\">\n            <h2>Capestone Priority Pack<\/h2>\n<h2>Contact &amp; Response<\/h2>\n<ul>\n<li><span style=\"font-size: 16px;\">Dedicated Customer Success Manager<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Executive Engineer<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Response time: 2 hours<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Remote support available via AnyDesk<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Dedicated email address: <\/span><a style=\"font-size: 16px;\" href=\"mailto:priority@capestone.com\">priority@capestone.com<\/a><\/li>\n<\/ul>\n<h3>RMA<\/h3>\n<p>Comparable loan device upon RMA registration<\/p>\n<h3>Device Configuration<\/h3>\n<ul>\n<li>Configuring the APN in the router<\/li>\n<li>Installing the SIM card if ordered from Capestone<\/li>\n<li>Setting up one or more SSIDs and WiFi networks<\/li>\n<li>Configuring the security policy<\/li>\n<li>LAN\/WAN settings<\/li>\n<li>Setting a data cap in the router<\/li>\n<li>Setting a data cap in the SIM management portal<\/li>\n<li>Full custom configuration<\/li>\n<li>Adjusting router configuration after implementation<\/li>\n<li>Adjusting SIM configuration after implementation<\/li>\n<li>Adjusting alerts, triggers &amp; data caps in router management<\/li>\n<li>Adjusting alerts, triggers &amp; data caps in SIM management<\/li>\n<li>Firmware upgrades on request<\/li>\n<\/ul>\n        <\/div>\n        \n                    <div class=\"btn-holder\">\n                <a href=\"https:\/\/www.capestone.com\/media\/2025\/10\/General-Service-Description_Capestone-Priority-Packs_ENG.pdf\" class=\"btn-full-orange\" title=\"Service description\">Service description<\/a>            <\/div>\n        \n    <\/div>\n<\/div>\n\n\n<!-- acf\/contact-small -->\n\n<div class=\"content100 contact-small100\">\n    <div class=\"content contact-small text50-media50\">\n\n        <div class=\"txt-holder\">\n            <h2>Contact our experts!<\/h2>\n            <a class=\"btn-full-orange\" href=\"#popup-contact-popup\">Direct contact<\/a>        <\/div>\n        \n        <div class=\"info-holder\">\n            <div class=\"address\">\n                <p>\n                    <strong>Capestone bv<\/strong>\n                    <br \/>Nieuwenhuizenweg 3                    <br \/>2314 XP Leiden                    <br \/>Nederland                <\/p>\n            <\/div>\n\n            <div class=\"contact-links\">\n                <a class=\"contact\" href=\"tel:+31%2085%20111%2008%2038\" title=\"+31 85 111 0838\">\n                    <i class=\"fal fa-phone\"><\/i>\n                    +31 85 111 0838                <\/a>\n\n                <a class=\"contact\" href=\"mailto:sales@capestone.com\" title=\"sales@capestone.com\">\n                    <i class=\"fal fa-envelope\"><\/i>\n                    sales@capestone.com                <\/a>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>At Capestone, you benefit from Premium Support included with the purchase of all our solutions. If you require even more customization, support on premise\/remotely by one of our Executive Engineers, we offer Capestone Priority. <\/p>\n","protected":false},"author":3349,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-69081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.3 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Capestone Priority Packs | Capestone<\/title>\n<meta name=\"description\" content=\"If you require even more customization, support on premise\/remotely by one of our Executive Engineers, we offer Capestone Priority.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow, teamcreative\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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