{"id":34916,"date":"2021-08-04T12:06:13","date_gmt":"2021-08-04T12:06:13","guid":{"rendered":"https:\/\/www.capestone.com\/unterstutzung\/rma\/"},"modified":"2025-11-26T12:41:25","modified_gmt":"2025-11-26T12:41:25","slug":"rma","status":"publish","type":"page","link":"https:\/\/capestone.teamcreative.cloud\/de\/unterstutzung\/rma\/","title":{"rendered":"RMA"},"content":{"rendered":"<!-- acf\/basic-text-media -->\n\n<div class=\"content100 intro100\">\n    <div class=\"content intro text50-media50\">\n\n        <div class=\"txt-holder wysiwyg\">\n            <h2>  Defekt &amp; R\u00fcckgabe<\/h2>\n\n            \n            <p>Capestone garantiert f\u00fcr die Produkte und Dienstleistungen, die es seinen Kunden anbietet. Capestone ist seit 2025 nach ISO27001 und ISO9001 zertifiziert, was unter anderem unser Engagement f\u00fcr Produktqualit\u00e4t und Datensicherheit belegt.<\/p>\n<p>Wenn Sie oder Ihr Kunde einen Defekt an einem Ger\u00e4t feststellen, das Sie bei uns gekauft haben, k\u00f6nnen Sie es zur\u00fcckgeben, sofern es die Bedingungen erf\u00fcllt.<\/p>\n<h4 data-start=\"462\" data-end=\"491\">Abwicklung durch Capestone<\/h4>\n<p data-start=\"493\" data-end=\"796\">Bei Capestone sorgen wir f\u00fcr eine sorgf\u00e4ltige Bearbeitung von R\u00fccksendungen und RMA-Antr\u00e4gen. F\u00fcr Produkte der Marken, die unter unsere R\u00fcckgaberichtlinien fallen, k\u00f6nnen Sie ganz einfach \u00fcber das <a href=\"https:\/\/www.capestone.com\/de\/unterstutzung\/rma-registrierung\/\">RMA-Formular<\/a> einen Antrag einreichen. Erst nach Genehmigung darf das Produkt an uns zur\u00fcckgesendet werden.<\/p>\n<p data-start=\"798\" data-end=\"860\"><a href=\"https:\/\/www.capestone.com\/de\/marken\/\">Hier<\/a> finden Sie die vollst\u00e4ndige \u00dcbersicht unserer Hersteller.<\/p>\n<h4 data-start=\"862\" data-end=\"899\">Wichtige Informationen zu Retouren<\/h4>\n<p data-start=\"901\" data-end=\"1017\">Um unsere Partner und uns selbst vor unn\u00f6tigen Kosten und Wertverlust zu sch\u00fctzen, gelten die folgenden Bedingungen:<\/p>\n<ul data-start=\"1019\" data-end=\"1525\">\n<li data-start=\"1019\" data-end=\"1089\">\n<p data-start=\"1021\" data-end=\"1089\"><strong>Alle Retouren m\u00fcssen vorab \u00fcber den RMA-Prozess angemeldet werden.<\/strong> Sendungen, die ohne RMA-Anmeldung bei uns eingehen, werden nicht bearbeitet und zur\u00fcckgesendet.<\/p>\n<\/li>\n<li data-start=\"1190\" data-end=\"1430\">\n<p data-start=\"1192\" data-end=\"1430\"><strong>Nach Eingang wird das Produkt zun\u00e4chst von unserer technischen Abteilung gepr\u00fcft.<\/strong> Auf Grundlage dieser Pr\u00fcfung wird entschieden, ob das Produkt f\u00fcr eine Gutschrift infrage kommt. Die Bewertung wird von unseren Spezialisten durchgef\u00fchrt.<\/p>\n<\/li>\n<li data-start=\"1431\" data-end=\"1525\">\n<p data-start=\"1433\" data-end=\"1525\"><strong data-start=\"1433\" data-end=\"1456\">Bearbeitungskosten: <\/strong>F\u00fcr genehmigte Retouren erheben wir <strong data-start=\"1497\" data-end=\"1524\">15 % Bearbeitungskosten<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"1527\" data-end=\"1578\">Untersuchungskosten bei nicht defekten Produkten<\/h4>\n<p data-start=\"1580\" data-end=\"1690\">Stellt sich bei der Pr\u00fcfung heraus, dass das Produkt keinen Defekt aufweist, werden folgende Kosten berechnet:<\/p>\n<ul data-start=\"1692\" data-end=\"1772\">\n<li data-start=\"1692\" data-end=\"1727\">\n<p data-start=\"1694\" data-end=\"1727\"><strong data-start=\"1694\" data-end=\"1725\">\u20ac 25,00 Untersuchungskosten<\/strong><\/p>\n<\/li>\n<li data-start=\"1728\" data-end=\"1772\">\n<p data-start=\"1730\" data-end=\"1772\"><strong data-start=\"1730\" data-end=\"1772\">\u20ac 12,00 Verwaltungs- und Versandkosten<\/strong><\/p>\n<\/li>\n<\/ul>\n<p>Sehen Sie nach, ob Ihre Frage in unseren <a href=\"https:\/\/www.capestone.com\/de\/unterstutzung\/faq\/faq-2-2\/\">FAQ<\/a> steht, ansonsten wenden Sie sich bitte an: <a href=\"mailto:support@capestone.com\">support@capestone.com<\/a> oder rufen Sie an unter +31 (0)85 111 08 38.<\/p>\n            \n                            <a class=\"btn-full-orange\" href=\"https:\/\/www.capestone.com\/de\/unterstutzung\/rma-registrierung\/\" title=\"Fordern Sie direkt Ihr RMA an\">\n                    Fordern Sie direkt Ihr RMA an                <\/a>\n                    <\/div>\n\n                    <div class=\"img-holder\">\n                <img src='https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/rma-img.png' srcset='https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/rma-img.png 488w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/rma-img-300x275.png 300w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/rma-img-454x416.png 454w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/rma-img-340x311.png 340w' sizes=\"auto, 100vw\" loading='lazy' width='488' height='447' alt='RMA Capestone' >            <\/div>\n        \n    <\/div>\n<\/div>\n\n<!-- acf\/basic-text -->\n\n<div class=\"content100 basic-text100 bg-blue\">\n    \n    <div class=\"content basic-text\">\n\n        <div class=\"txt-holder wysiwyg diapositive\">\n            <h4>Zus\u00e4tzliche RMA-Dienste<\/h4>\n<p>Capestone arbeitet direkt mit den Herstellern zusammen, so dass wir kurze Kommunikationswege haben und unseren Service f\u00fcr unsere Kunden optimieren k\u00f6nnen. Sie haben immer Anspruch auf RMA und Garantie, wenn das Produkt noch unter Garantie steht. <\/p>\n<p>Wenn Sie oder Ihr Kunde eine schnellere Reparatur ben\u00f6tigen, bietet Capestone einen zus\u00e4tzlichen Service an. Mit dem Capestone Priority Support &#8211; verf\u00fcgbar f\u00fcr alle von Capestone verkaufte Hardware &#8211; stellen wir sicher, dass wir nicht vom RMA-Verfahren des Lieferanten abh\u00e4ngig sind, sondern Ihnen oder Ihrem Kunden sofort ein neues vergleichbares Ger\u00e4t zusenden. Selbstverst\u00e4ndlich sorgen wir daf\u00fcr, dass dieses Ger\u00e4t mit der richtigen Konfiguration und den richtigen Einstellungen per Expressversand verschickt wird.  <\/p>\n                    <\/div>\n\n    <\/div>\n<\/div>\n\n<!-- acf\/basic-text-text -->\n\n<div class=\"content100 basic-text-text100 bg-gray\">\n    \n    \n    <div class=\"content basic-text-text\">\n\n                \n        <div class=\"txt-holder left wysiwyg \">\n            <h3><b><span data-contrast=\"none\">Cradlepoint<\/span><\/b><span data-contrast=\"none\"> <\/span><\/h3>\n<p><span data-contrast=\"none\">F\u00fcr im Paket gekaufte Router &#8211; seit April 2018: <\/span><span data-contrast=\"none\"> <a href=\"https:\/\/www.capestone.nl\/Cradlepoint-support-en-limited-lifetime-warranty\" target=\"_blank\" rel=\"noopener\">hier<\/a> klicken<\/span><span data-contrast=\"none\"> f\u00fcr weitere Informationen \u00fcber die begrenzte lebenslange Garantie.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\"> <\/span><span data-contrast=\"none\">Defekte werden von Cradlepoint bearbeitet. Sie k\u00f6nnen Cradlepoint kontaktieren, indem Sie ein Konto erstellen und das Problem \u00fcber das <a href=\"https:\/\/customer.cradlepoint.com\/s\/login\/?startURL=%2Fs%2Fcontactsupport%3Ft%3D1544528921067\">Ticketsystem<\/a> melden <\/span><span data-contrast=\"none\">. Ein Mitarbeiter des Supports wird Ihnen dann weiterhelfen.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":160,\"335559740\":259}\"> <\/span><\/p>\n<p>Klicken Sie unten, wenn Sie zun\u00e4chst weitere Informationen w\u00fcnschen:<\/p>\n<ol>\n<li><a href=\"https:\/\/knowledgebase.cradlepoint.com\/articles\/Support\/Accessing-Cradlepoint-Support\" target=\"_blank\" rel=\"noopener\">Cradlepoint-Supportdienst<\/a><\/li>\n<li><a href=\"https:\/\/knowledgebase.cradlepoint.com\/articles\/Q_A\/How-can-I-get-an-RMA-replacement\" target=\"_blank\" rel=\"noopener\">Ger\u00e4t zur\u00fcckgeben\/auswechseln oder nicht?<\/a><\/li>\n<li><a href=\"https:\/\/customer.cradlepoint.com\/\" target=\"_blank\" rel=\"noopener\">Technischer Support, Q&amp;A, Support-Ticket er\u00f6ffnen (Konto erstellen)<\/a><\/li>\n<\/ol>\n        <\/div>\n        \n        <div class=\"txt-holder right wysiwyg \">\n                    <\/div>\n        \n        \n    <\/div>\n<\/div>\n\n\n<!-- acf\/contact-media -->\n\n<div class=\"content100 contact-media100 bg-white\">\n    <div class=\"content contact-media text50-media50\">\n\n        <div class=\"txt-holder wysiwyg\">\n            <h2>Nehmen Sie Kontakt mit unseren Experten auf!<\/h2>\n<p><span class=\"NormalTextRun SCXW9277502 BCX0\">Wir helfen Ihnen gerne bei der Beantwortung Ihrer Fragen.<\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">Ob Sie nun technische Unterst\u00fctzung f\u00fcr <\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">Ihrf<\/span><span class=\"NormalTextRun SCXW9277502 BCX0\"> <\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">Wireless Wan<\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">L\u00f6sung oder allgemeine Informationen \u00fcber <\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">unsere<\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">Produktpalette<\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">.<\/span><span class=\"NormalTextRun SCXW9277502 BCX0\"> <\/span><span class=\"NormalTextRun SCXW9277502 BCX0\">Hinterlassen Sie Ihre Nachricht<\/span> <span class=\"NormalTextRun SCXW9277502 BCX0\">und wir werden Sie bald kontaktieren!<\/span><\/p>\n\n            <a class=\"contact\" href=\"tel:+31%2085%20111%2008%2038\" title=\"+31 85 111 0838\">\n                +31 85 111 0838            <\/a>\n\n            <a class=\"contact\" href=\"mailto:sales@capestone.com\" title=\"sales@capestone.com\">\n                sales@capestone.com            <\/a>\n            \n            <a class=\"btn-full-orange\" href=\"\/support\/contact\/\">Direkter Kontakt<\/a>        <\/div>\n\n        <div class=\"img-holder\">\n            <img src='https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2.jpg' srcset='https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2.jpg 1312w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-600x454.jpg 600w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-300x227.jpg 300w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-1024x774.jpg 1024w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-768x581.jpg 768w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-680x514.jpg 680w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-454x343.jpg 454w, https:\/\/capestone.teamcreative.cloud\/media\/2021\/09\/stefan-service-2-340x257.jpg 340w' sizes=\"auto, 100vw\" loading='lazy' width='1312' height='992' alt='Stefan Hoeven' >        <\/div>\n    <\/div>\n<\/div>\n\n<!-- acf\/newsletter-subscribe -->\n\n<div class=\"content100 newsletter-subscribe100 standard\">\n    <div class=\"content newsletter-subscribe\">\n        <h5>Abonnieren Sie den Newsletter<\/h5>\n        <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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